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Returns

If you are reading this page, you have probably already ordered from us. We would like to take this opportunity to thank you once again for your order and the trust you have placed in us.

If any of the items in your order don't fit or you don't like them, that's no problem at all. Whether you want to exchange an item for a different size or have a different one, whether you simply don't like the products or want to cancel your order in full or in part - we are always there for you. Here you can find all the information about your right of withdrawal.

Please fill in the return form enclosed with your order and send the package back to us with postage prepaid. If you no longer have the form at hand, you can easily download it again here (you will need a PDF reader to open the file):

RücksendeformularDownload Return Form
as a PDF document

As soon as we receive your return, we will process it immediately and according to the wishes you have noted on it.

Attention: Filling in the return form is not a mandatory requirement for the effective exercise of the right of withdrawal. However, it makes it easier for us to process your return quickly.

 

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(The following paragraph does NOT apply for orders from the United States of America, PayPal Refund Return is not available for orders from US.)

If you have paid with PayPal, you can have PayPal refund the costs for the return. Please check your country's PayPal website for information on the PayPal Refund Return policies.