Shipping

Your order will be delivered via our logistics partner DHL.

Shipping is possible within Germany and to the following countries:

Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Finland, France, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Romania, Slovakia, Sweden, Switzerland, The Netherlands, United Kingdom.

Shipping Inside Germany

We charge a flat rate of € 5.90 per order for shipping.

We send vouchers exclusively by email. Therefore, there are no shipping costs for vouchers.

From an order value of € 50.00, we deliver free of shipping costs.

Shipping Outside Germany

The following shipping rates apply outside Germany:

Vouchers are sent exclusively via e-mail. Therefore, there are no shipping costs for vouchers.

Deliveries to countries not listed above

Due to various regulations, we are unfortunately no longer able to ship to all countries. However, if your chosen delivery country is not listed above, you can of course still place an order.

Simply use a parcel forwarding service such as Mailboxde.

What is Mailboxde?

Once you have registered with Mailboxde, they will send you a personal delivery address in Germany along with a personal customer number. We’ll dispatch your order to this German address. As soon as your parcel arrives at Mailboxde, you’ll receive an email; you can then select the onward delivery option in your customer account and pay for it. Mailboxde will then forward your parcel to your address in your country. Super simple, secure and hassle-free!

How exactly does it work?

1. Register with Mailboxde.
2. You will receive a personal German delivery address.
3. Use this address when paying in our shop.
4. Mailboxde will receive your parcel in Germany.
5. Select and pay for delivery to your actual address there.

How do I enter my German address at checkout?

Once you’ve registered, Mailboxde will show you your full German delivery address. Please copy it exactly as it appears in your customer account.

Your German address normally consists of: 

• your first name and surname
• the name Mailboxde.com GmbH
• your ID
• the German street name and house number
• the German postcode and town

PLEASE NOTE: Do not omit your ID. Without the ID, Mailboxde cannot link your parcel to your account.

What happens next after I’ve placed my order?

1. We’ll send your order to your new address in Germany.
2. As soon as the parcel arrives at Mailboxde, you’ll usually receive an email or a notification in your customer account.
3. Now enter your actual delivery address and select an available delivery method.
4. You pay Mailboxde directly for delivery to your home address.
5. Mailboxde will then forward the parcel to you.

What do I need to bear in mind?

• Forwarding is a separate service between you and Mailboxde.
• The cost of forwarding is not included in our delivery charges.
• Prices and delivery times depend, amongst other things, on the destination country, the weight, the parcel size and the chosen delivery method.
• Please check the price before placing your order using Mailboxde’s postage calculator.
• Please also note Mailboxde’s size, weight and goods restrictions.
• Keep a record of the order and dispatch details for the entire shipment.

How does the returns process work with you?

If you wish to return part of your order or the entire order, the process is the same as always. Please complete the enclosed returns form and send the parcel back to us with postage paid. You can find all the important information about returns here.

PLEASE NOTE: The costs and services provided by Mailboxde are not part of your order from our shop and will not be refunded by us.

Important note:

Mailboxde is an independent third-party provider. We are not affiliated with Mailboxde and do not receive any commission for mentioning or recommending them. Please check directly with Mailboxde before using their service to find out about current prices, terms and conditions, available destination countries and shipping restrictions.

Delivery Times

If no other period is specified in the respective offer, the goods will be delivered within 1 – 5 days in Germany and within 5 – 7 days after conclusion of the contract for deliveries abroad (after the time of your payment instruction in the case of agreed advance payment).

Please note that there is no delivery on Sundays and public holidays.

If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.

If you collect the goods yourself, we will inform you by email about the availability of the goods and the collection options. In this case, no shipping costs will be charged.